Our ethos

No matter who a claim comes from, or what type of claim it is, we work hard to ensure a consistent experience for all of our customers. We’ve implemented several service principles that guide every aspect of how we handle claims, so our customers always remain at the forefront.

Our claims philosophy:

• We believe that insurers exist to pay valid claims.
• We are consistent, empowered to make swift and informed decisions, and provide an accurate response to claims.
• We work side-by-side with our underwriters to understand the cover and the client.
• We build long-term relationships with our clients and brokers.
• We listen to their individual needs and support them when they need us most.
• We prioritize customer service.
• We are visible and approachable.